Refund & Cancellation Policy

Who bills you, what appears on your statement, and how refunds and cancellations work on PageGro.

Effective date: 12 September 2026

This policy is part of the Terms of Service. It applies to every paid plan bought on pagegro.com.

1. Who bills you

PageGro is a product of RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States. Card payments are processed by Stripe on behalf of RNS STAR LLC and appear on your card or bank statement as RNS STAR, LLC, not as "PageGro". Payments in Bangladesh may be made with bKash and appear under the bKash merchant name shown at checkout.

If you see a charge from RNS STAR, LLC that you do not recognise, check your invoices under Dashboard → Billing or write to support@pagegro.com before disputing it with your bank. We can identify and refund a charge within two business days, which is faster and simpler than a chargeback for everyone involved.

2. Plans, prices and renewals

The Free plan costs nothing and never expires. Paid plans are billed in advance, monthly or yearly, in US dollars (or in taka through bKash). The price of every plan is shown on the pricing page and at checkout before you pay. A paid plan renews automatically for the same period at the price then in force until you cancel; we email you before a yearly renewal.

3. 14-day money-back guarantee

If PageGro is not right for you, you may request a full refund of the first payment of a paid plan within 14 days of that payment, for any reason. This applies once per account. Refunds are returned to the original payment method: card refunds are issued through Stripe and usually appear within 5–10 business days depending on your bank; bKash refunds are returned to the paying wallet.

4. What is not refundable

  • Renewal payments, once the new billing period has started, because the service is delivered continuously;
  • Upgrades between paid plans after the 14-day window on your first payment has passed (upgrades are charged at the new plan's price for the new period);
  • The unused part of a billing period when you cancel or downgrade;
  • Domain names, third-party services and anything billed by another company under its own terms;
  • Accounts suspended or terminated for breaching the Terms of Service, including the acceptable-use rules.

5. Cancelling

You can cancel a paid plan at any time from Dashboard → Billing, without contacting us. Cancellation takes effect at the end of the current billing period: you keep the paid features until then, and afterwards the account returns to the Free plan limits. Your sites, pages and content are not deleted when you cancel; sites that exceed the Free plan limits may be unpublished until you upgrade again. Closing your account entirely deletes your data as described in the Privacy Policy.

6. Failed payments

If a renewal payment fails we retry it over the following days and email you. If it cannot be collected, the plan lapses and the account returns to the Free plan limits; nothing further is charged.

7. How to request a refund

Email support@pagegro.com from the address on your account with the invoice number (shown under Dashboard → Billing). We answer within one business day and issue eligible refunds within two business days. You do not need to give a reason for a refund under the 14-day guarantee.

8. Chargebacks and abuse

We ask that you contact us before opening a dispute with your bank; disputes opened without contacting us may lead to the account being suspended until the matter is resolved. Payments made with a card the customer is not authorised to use are refunded and the account is closed. We may refuse a refund where the guarantee is being used to obtain the service repeatedly without paying for it.

9. Consumer rights

Nothing in this policy limits rights that consumer protection law gives you in your country of residence. Where such law requires a longer or different remedy, that law applies.

10. Contact